The above list is the top 7 free and open source help desk software tools on the internet and any of them would definitely make your business or enterprise efficient and systematic. A complete list of open source help desk software packages. Capacity is a cloudbased help desk and knowledge base solution that utilizes aipowered automation to enhance workflows and business processes for finance, insurance, manufacturing, software and education industries. Much like the help menu in your favorite programs, a knowledge base is where you publish documentation about pricing, features, services, frequent problems, and anything else you want to share about your app or business. Admins can capture, develop, share, and effectively use knowledge relating to solutions to it issues, and also provide end users with relevant self help information.
Knowledge base software is an application your company can use to publish every article and document necessary for customers to solve problems themselves. With an intuitive web interface and service desk portal, solarwinds web help desk delivers simplicity and automation to streamline help desk ticketing and it asset management. I believe that phpmyfaq is the most useful kb i have seen so far from opensource. Zoho desk packs advanced multistakeholder process management, embeddable selfservice, a powerful ai assistant and brings together all the tools and context your. Everything you need to refine your customer support in one place managing tickets across multiple channels, process automation, tracking slas, reporting and more. Open source help desk software has been popping around in the last years. Much other help desk software exists for smaller or defect tracking oriented needs. Php based and of course uses mysql for its database. Uplift customer service to the next level with an open source help desk software. We came to know about phpkb from this post on stackoverflow and bought it as recommended by julien and ricardo. Webbased support ticket system, easy to install, easy to use cost effective ticket management solution for startups and smes. Explore 18 apps like zendesk, all suggested and ranked by the alternativeto user community. Fix bugs yourself if they are not getting resolved by the core team or community quickly enough.
Opensource uvdesk community helpdesk project built for all to make a full ticket support. Ive been running a request tracker instance for some years with a client of mine. Freshdesk is a cloudbased helpdesk system that offers powerful solutions for customer service. Much like the help menu in your favorite programs, a knowledge base is where you publish documentation about pricing, features, services, frequent problems, and anything else you want to share about your app or business the knowledge base then lets you easily share help documentation online, where your. This empowers you to offer exceptional customer support by resolving support tickets or tracking customer conversations directly from your knowledge base. Open source help desk service desk software for it and customer support. With no limit to the type or number of knowledge base articles, it can. Jun 11, 2019 raiseaticket is a 100% free webbased help desk solution for business support. You cant beat the value of opensource software, especially when its robust and well developed, as is the case with osticket. Best it help desk software for computer tech support dept. Top 7 free and open source help desk software tools. The end result acts as a selfservice online repository of information hence, the term knowledge, typically for a product, process, or any topics of interest shared by a group, team, department, organization, etc. As a dedicated knowledge management solution, proprofs knowledge base is great for teams that want to strictly focus on km and dont need a larger business software suite.
Dec 03, 2015 a knowledge base lets companies answer common questions before theyre asked. Top 10 best help desk knowledge base software 2020. Also known as a semiopen source knowledge base, this resource is like a diy help center where your customers can find useful information such as best practices, technical bulletins, tips. Knowledgebase or help desk created using zendesk guide can enhance the efficiency of organizations as it allows customers to find the answers to their queries. Here comes another vote in favor of phpkb knowledge base software. Faveo can be customised to a very large extent according to business requirements, and we undertake such projects.
The 20 best help desk apps and knowledge base tools for. Open source ticketing system vs free help desk software. Zoho desk is a customer service and support software package, part of the. Hosted, private cloud and open source customer support. Liberum help desk is open sourced under the gpl license and free for use. This empowers you to offer exceptional customer support by resolving support tickets or tracking customer conversations directly. Top 10 free and open source knowledge management software comparison chart the key takeaway for an organization, leaving knowledge unused and scattered would be sheer negligence, as that would result in nothing but a waste of time and human resources. Zendesk guide offers knowledge management software that is simple to customize and use as either an internal knowledge base, an it knowledge base, a support agentonly knowledge base, or a customer facing faq tool. Free open source windows knowledge management software. An open source knowledge base software can be used for a variety of reasons.
Help desk software, customer support ticket software. Supportpro supportdesk online helpdesk script with. Customer support is key component to online businesses. Bitrix24 is known for its onpremise and open source software and its not surprising why. The service desk knowledge base helps you document best practices and recommended solutions to common incidents, problems, and service requests. Zendesk guide offers a knowledge base that is simple to customize and use as either an internal knowledge base, an it knowledge base, an agentonly knowledge base or a customer facing faq resource. Knowledge base software knowledge management database sysaid. We hope you find a solution to your help desk needs here. This knowledge base software offers them a much faster way to solve their issues within seconds and at the same time reducing the need to contact your helpdesk. Helpy is help desk software, and includes features such as community forums, knowledge base, self service portal, ticket management, interaction tracking, document storage, network monitoring, service level agreement sla management, multichannel communication, customizable branding, it asset management, realtime chat, and email integration. Help desk software tools are almost a compulsion for business owners today being a pathbreaker to efficiency and profitability. And because its always available, customers and support agents can use this selfservice portal to find the right information. Kwok information server is an open source it management system, providing it asset tracking hardware inventory and software license, issue tracking helpdesk.
Freshdesk is a cloudbased multichannel help desk solution for businesses of all sizes. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. Zendesk offers open and flexible apis and sdks to help you connect all your data and customize your ticketing systems to meet your business needs. The usp of freshdesks free version, called sprout, is the support for unlimited agents. You may need to do an extensive compatibility analysis before you implement your help desk, which is costly and timeconsuming. A knowledge base lets companies answer common questions before theyre asked. Publish and manage articles, white papers, user manuals, business processes, faqs, online help, apis and any other type of information.
Free open source knowledge management software sourceforge. An application to manage support tickets online and convert incoming emails into support or trouble tickets. Top open source knowledge base solutions knowledgeowl. You do not get extensive support when you use an open source support ticket system.
Phpkb is an open source knowledge base software that can be pretty much anything you want it to be. In addition to the open source software listed, this site also features helpspot, help desk software. Best it help desk software for your computer tech support dep. A moderately priced commercial email support application which you may want to explore if you are interested in a professionally maintained and supported solution. The top 10 free and open source knowledge management software. Zoho desk is the awardwinning, contextaware help desk software along with multichannel capabilities. A re branded selfservice portal example from zoho desk source. This software can help you manage your sales and customer service queries in an efficient manner. Organisations can build a free help desk service with multiteam configuration, utilizing important features which are simple and intuitive. Much like the help menu in your favorite programs, a knowledge base is where you publish documentation about pricing, features, services, frequent problems, and anything else you want to share about your app or business the knowledge base then lets you easily share help documentation online, where your customers.
With an intuitive web interface and service desk portal, web help desk software delivers simplicity and automation to streamline help desk ticketing and it asset management. Its free version includes email ticketing, social media ticketing only for facebook and twitter, knowledgebase management, and reporting. Also known as a semi open source knowledge base, this resource is like a diy help center where your customers can find useful information such as best practices, technical bulletins, tips. Bitrix24 opensource knowledge base software does just that. Help desk software, customer support ticket software help. It has good forum support, but not all of the features of the enterprise version are available as open source. Help desk knowledge base knowledge management solarwinds. Faveo can be customised to a very large extent according to business requirements, and we. Knowledge base software get ready to create, organize, and share knowledge base articles and content easily with customer support agents, select customers, or the publicand measure what performs best. Hello and welcome to the open source help desk software list. And because its always available, customers and agents can serve themselves with the right information at the right time.
Solarwinds helpdesk is a helpdesk management web interface that centralizes the complete ticket lifecycle and unifies ticketing, asset, knowledge, and change. Proprofs knowledge base software integrates seamlessly with popular tools including help desk systems, live chat software, analytics tools and more. Benefit from builtin knowledge base, it change control, sla alerting, performance reporting, customer surveys, and more. Keep exploring the world of open source ticketing, global customer support, and agent efficiency.
If you want a featurerich and mature open source help desk software, look first at rt or otrs. The knowledge base software allows you to create wikis, online faqs, user guides, and documentation for your customers and employees to improve customer support, reduce customer support tickets, and increase employee access to knowledge. Get help from a large and growing community of developers and users. Supportpro supportdesk is an open source web based helpdesk system with integrated knowledge base application. Open source ticketing software may have issues with thirdparty integrations. Popular open source alternatives to zendesk for selfhosted, linux, windows, web, mac and more. Sysaid knowledge base is a knowledge management database for tips and howto solutions. An open source help desk software package from the creators of the mysql database. Liberum help desk is the complete help desk solution for small to mediumsized businesses and organizations. Raiseaticket is a 100% free webbased help desk solution for business support. Admins can capture, develop, share, and effectively use knowledge relating to solutions to it issues, and also provide end users with relevant selfhelp information.
Help desk lite very simple help desk software package for basic issue tracking. Jan, 2020 itd be near impossible for any help desk with hundreds of users to run without some kind of organization software, but even the smaller environments can really benefit, and thats where some of the great free and open source options come into play. Zoho desk packs advanced multistakeholder process management, embeddable selfservice, a powerful ai assistant and brings together all the tools and context your teams need to deliver great customer service. Knowledge base soap api task management workflow automation add a feature. Also known as a semiopen source knowledge base, this resource is like a diy help center where your customers can find useful information such as best. This software provides a simple, easy to use a web interface for managing and tracking technical support problems. Businesses of all sizes across the world trust freshdesk to provide remarkable customer service.
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